Keeping the People We Support Safe


At Silverlake Care, the health, wellbeing and safety of our residents is at the heart of everything we do. Although we have made many changes to the way we work, our teams continue to ensure that life is enjoyable and fulfilling for those in our care. With well-established infection control procedures and a dedicated clinical governance and quality team to oversee these, we have been able to react quickly and safely manage the pandemic across our care resorts.

Read how we have been using data-driven technology to ensure our care resorts remain COVID-19 Safe.


We are delighted to have reunited our residents with their friends and loved ones inside our care resorts. Regular visits allow you to spend quality time together, celebrate special occasions and make happy memories.

To keep our residents safe, we are continuing with enhanced cleaning routines and ask all of our visitors to follow the infection control procedures in each of our homes such as regular hand hygiene.

Should you develop symptoms of a virus, such as a continuous cough, high temperature, sore throat or are generally feeling unwell, we respectfully ask you to refrain from visiting until the symptoms have subsided and you feel well again. To help us mitigate the risk of bringing viruses into the care home, if you appear to be unwell while visiting, our team will ask you to reschedule your visit.


With Covid-19 still in circulation, outbreaks within care homes may still occur. In the case of an outbreak, we will be advised and in our response by the Local Director of Public Health.

The manager of your relative’s care resort will contact you by letter, email or telephone with any changes to visiting arrangements, advising the start date, booking process and infection control procedures visitors will need to follow.


Please proceed to the designated entrance where a member of our team will greet you.

We will then:

  • Check that you are currently well and do not have any symptoms that suggest any transmissible viruses or infections such as cough, temperature, diarrhoea or vomiting.
  • Ask if you have had recent contact with anyone with coronavirus symptoms or anyone with a confirmed case of COVID-19 in the last 14 days
  • Ask you to wash and sanitize your hands
  • Ask you to wear a face mask, and if you are providing personal care, other PPE as instructed by our team
  • LFD tests are not required prior to visiting our homes in England unless you are an essential caregiver


If you have taken on the role of an essential caregiver for your loved one and are providing personal care, we will require you to be tested at the same frequency as the staff in your loved one’s care home. Please contact your home manager for further details.

You may carry out your lateral flow tests at home, but you will be asked to provide evidence of negative test results to the home manager.

We can also provide a lateral flow test onsite. In this case, the team member who greeted you will escort you to our lateral flow testing area and provide you with instructions. You will need to wait for 30 minutes for the test result, but we will do our best to make sure you are comfortable during this time.

Should your test result be positive, you will be asked to return home immediately.


During the pandemic, both our teams and our residents have become well-versed in staying in touch and entertained by virtual means. As the world begins to return to normal, the use of video calls and digital devices will continue in our homes to help you stay in touch between visits or when you find yourself further away for a period of time.


We have had a fantastic take up of vaccinations for both residents and staff to date and the number continues to rise.

With vaccination one of our best defences in the fight against Covid-19, we respectfully recommend that all visitors and residents take the opportunity to be vaccinated before conducting visits.


We are welcoming new residents into our care resorts to support those in the community who require care.

To safeguard the health and wellbeing of our residents and care teams, we will carry out preadmission assessments remotely by telephone, video call, or email. This is to ensure that any new admissions are safe and appropriate, and do not put our residents and staff at risk.

If you would like to make an enquiry please click here to find the contact details for your local Silverlake Care Resort.


If you have any further questions about our response to COVID-19 or the situation at your local Silverlake Care Resort, simply call the manager or person in charge.

We thank you for your co-operation and for considering the health and wellbeing of our residents at this time.

Useful Links

For the latest information on Covid-19, please take a look at some of the links below.
β€’ UK Government
β€’ World Health Organisation

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